C123 is a web-based customer service program. It combines the flexible customer ordering system with the real-time chat. This combination provides the best of both worlds. On one hand, customer can place order on the web, on the other hand, any officer can “pick up” or assigned to the existing order and give out response to customer via chat. The end result is no more angry customer.
It allows your customer
to login to your Online
Service Center and place
order.
Your customer can create and keep
track of his own service order,
knowing the status and chat with
the officer in charge.
Being able to chat with office
in charge, you customer gains
satisfaction and is more than
willing to come back.
- Customer place service order on the app.
- Officer picks up the order.
- The system sends the chat message to the customer about the status and the officer in charge..
- Establish chat communication channel between the customer and the officer.
- Runs on any PC or mobile phone browser. No need to download app.